‘Our whole commercial team went through BPR and it’s made such a difference to our business that we run it every year for new team members. It’s the most popular programme in our calendar and the learnings get used. I’d recommend it to anyone who’s serious about building long term customer partnerships’. Sales Director, Global Foods business.
Building Powerful Relationships
Employees with high EQ are better able to work in teams, adjust to change and be flexible. No matter how many degrees or other on-paper qualifications a person has, if he or she doesn’t have certain emotional qualities, he or she is unlikely to succeed. As the workplace continues to evolve, making room for new technologies and innovations, these qualities are increasingly important.
It’s not just about delivering the expectations of your role but it’s the experience people have of you whilst you deliver them that makes the difference – this is the focus of Building Powerful Relationships.
Building Powerful Relationships has been developed to help build the capability of two primary audiences:
- Graduate employees: accelerating their ability to engage and build strong, effective business relationships that generate results for the business and individual.
- Sales professionals: in today’s environment where it is becoming more difficult to truly differentiate our brand propositions and technology dominates methods of communication, high emotional intelligence gives a distinct competitive advantage.
Both programmes have the same core content, which is then made relevant to the important business scenarios each audience has to manage and apply emotional intelligence to. BPR is a two day instructor-led programme, supported by a 45 day learner journey for 12 team members.
By the end of the programme individuals will:
- Understand what emotional intelligence is and why it’s important in today’s business environment.
- Increase their own self-awareness of how they come across to stakeholders and build a plan to evolve “brand me”.
- Learn what “being in rapport” is and how to consciously create and maintain it.
- Be able to read key stakeholders (their personality style and the way their brain works [neuroscience]) and adapt communication and engagement plans appropriately.
- Build EQ dashboards for key stakeholders with a clear engagement strategy.